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Thank you for your interest in joining Atlantica Resort by Beach Vacations in your property management endeavors. Your condo is located in one of the busiest and most visited areas of the Grand Strand, making it the perfect vacation destination, not only for yourself but for visitors from all over the world. Just blocks away from popular attractions like the Myrtle Beach SkyWheel and Boardwalk area, the family-friendly hotel accommodations at Atlantica Resort Myrtle Beach draw in thousands of guests year after year.
We realize that your property at Atlantica Resort Myrtle Beach is more than just a financial investment, and that is why we prioritize the best in homeowner services so that the rental management process is as seamless and stress-free as possible.
For more than 30 years, the Beach Vacations company has managed vacation rental properties from Pawleys Island to North Myrtle Beach. In that time, we have maintained a leading role in the vacation industry of the Myrtle Beach and Grand Strand region by delivering outstanding customer service and support to our homeowners and visitors alike. It is our goal to provide you with the individual, direct assistance that you deserve. While our services are wide in scope, many of our rental management services for all homeowners include:
Marketing your Atlantica Resort Myrtle Beach property to the greatest degree is one of our top priorities at Beach Vacations. From direct marketing to print and digital media coverage, Beach Vacations will work diligently to ensure that your condo is seen by potential visitors from across the globe. To do this, we produce over a million promotional electronic marketing messages, as well as more than 250,000 physical mailers.
The marketing strategies implemented by Beach Vacations are designed to help increase your unit’s exposure and deliver bookings for your Myrtle Beach condo throughout the year. Furthermore, when you partner up with Beach Vacations, your unit will be featured on the industry’s leading travel websites, including Hotels.com, Expedia, Booking.com, Orbitz, and Hotwire, and owner-direct sites like VRBO, Homeaway, and Flipkey.
Even among the busy Myrtle Beach hospitality market, our Marketing Department will stop at nothing to make certain that your condo is featured prominently through various avenues. From time-tested partnerships with travel agencies and vacation websites to search-engine optimization and social media, we work with every possible resource to increase booking for your vacation rental property. With unit spotlights posted to Facebook, Google+, and our state-of-the-art websites, your condo will consistently receive the attention and online presence that it deserves.
Our range of marketing services include but are not limited to:
Staying abreast of your finances can be a time-consuming and stressful process, but with the Financial Services Department at Beach Vacations, your Atlantica Resort vacation rental will be monitored and reported on in a way that makes you feel at ease. Our experienced Accounting Department has the knowledge and expertise needed to maintain your condo’s records in a precise and efficient manner, and we work diligently to ensure that any financial information concerning your unit is communicated to you directly.
You’ll receive a detailed electronic statement each month, which provides information regarding any administrative or maintenance fees, as well as the income generated by your unit’s bookings. Additionally, on the 10th of each month, you will receive your monthly rental income deposited directly into the account of your choice. Additionally, for your convenience, you will receive year-end 1099 tax requirements in the mail every January.
To stay on top of your unit’s financial well-being, our homeowners have access to our cutting-edge owners portal, which you can access from anywhere that you have an Internet connection. This portal allows you to monitor your condo’s documents and any charges or booking income that has accumulated.
At Beach Vacations, we realize that you may not have the time to invest in maintaining financial records for your condo, so it is our responsibility to handle all financial services through our Accounting Department. Furthermore, our professional staff is always willing and ready to assist you directly through phone or email in order to assure your utmost satisfaction with our services.
One of the most vital aspects of the vacation rental industry involves reservations. Potential guests rely on booking engines and agents to ensure that their vacation is exactly what they expect. Our dedicated staff of reservation agents work tirelessly to deliver quality results for both homeowners and visitors. All members of our Reservations Department attend extensive hospitality training, to ensure that they are equipped with the latest and best information regarding the hospitality and tourism industry. Our reservationists are also very familiar with the area and the condos they represent.
Additionally, our reservations staff utilizes cutting-edge technology via our comprehensive reservations and golf package system. For those looking to book by telephone, we offer a toll-free reservation service for our customers in the United States, Canada, and the United Kingdom. Additionally, Beach Vacations Reservations Department utilizes online booking systems like Expedia, Hotels.com, Orbitz, Booking.com, Hotwire, and Priceline, as well as owner-directed companies, including HomeAway, VRBO, and Flipkey.
Our hard-working and attentive reservations staff is dedicated to delivering high-quality customer service that results in both new bookings, as well as the return of our guests who have previously visited your condo.
As a homeowner, the last thing you want to deal with is a serious repair or maintenance issue in your unit. Fortunately, the Beach Vacations Maintenance Department is dedicated to maintaining the upkeep and functionality of your condo, no matter what type of problem arises. Available 24/7, our team of Maintenance professionals can handle everything from routine filter changes to electrical work, plumbing repairs, and much more.
By utilizing our state-of-the-art computerized work-order system, our Maintenance employees can track, document, and maintain records of any work completed in your unit. This system also informs our staff of any special requirements, such as individual maintenance contracts, warranties, or Homeowners Association property management contacts.
When issues arrive that may go beyond our capabilities, we partner with local vendors and service providers to ensure that your condo is taken care of as quickly and effectively as possible. An overview of our services includes:
Presenting your unit in its absolute best light is a top priority of the Housekeeping Department at Atlantica Resort by Beach Vacations. We believe each guest that walks into your condo deserves to be impressed by its cleanliness and comfort, so therefore our outstanding team of Housekeeping employees work diligently to ensure that your unit is prepared and ready for each and every guest. Our housekeepers are hired on-site and do not come from third-party contractors. This way, our staff members become better acquainted with your unit and are able to carry out quick and seamless transitions between check-out and check-in.
After every departure, our Housekeeping supervisors perform inspections to make sure that no damages have occurred in your unit. In the event that damage is found, these issues are noted, and consequently, compensatory actions for these damages are set in motion. Our housekeepers also monitor your condo’s inventory of items, as well as carry out multiple deep cleanings per year, making certain that the supplies in your condo are accounted for and that the unit, in general, is clean and ready for guests.
While our Housekeeping Department carries out a wide variety of services, many include:
At Atlantica Resort in Myrtle Beach, South Carolina, Beach Vacations stands by its more than 2 decades of experience as a leader in the Grand Strand’s hotel and tourism industry. We have partnered with thousands of homeowners throughout this period of time, and these professional relationships have been upheld by our mission of delivering the best in customer service and individualized attention to the needs of our homeowners and their properties.
Our full-service management style covers your Atlantica Resort property on all fronts, from financial services to marketing to housekeeping. We utilize all possible avenues to ensure that your unit is marketed to a global audience, and we employ on-site professionals to maintain the cleanliness and functionality of your condo. It is our mission to uphold all of the following values:
Picking a rental management company to care for your vacation rental is a big step. This owners FAQ page is designed to answer the most common questions asked by new owners. If the specific question you were looking to get answered isn’t listed please don’t hesitate to call our dedicated homeowners department. Thank You!
Our management services include the marketing and promotion of your vacation rental unit by our sales and marketing team, reservation services from our trained and motivated reservation staff, 7 days a week housekeeping and maintenance services, and monthly accounting of rental income and related expenses.
With the understanding that each property is unique, we have multiple management agreements designed for the specific property. Our fees are lower or competitive with other area management companies.
Our team of trained maintenance technicians responds to a variety of guest and owner services calls seven days a week. Maintenance calls are billed at $40.00 per hour. Services that require less than 20 minutes (such as replacing a light bulb) are complimentary. Specific information on any costs exceeding $200.00 will be provided by our Owner Services team.
The initial contract term is for one year, with automatic renewals on an annual basis. The agreement may be terminated with a minimum 30-day notice. Owners are required by South Carolina State Law to honor existing guest reservations for a period of not less than 90 days after termination of the management agreement if existing reservations cannot be relocated to other accommodations.
Each month, every owner is provided with an accounting of income and expenses. Statements are available on your personal Owner Portal on our website, www.lachicotte.com, 10 days after the end of the month. We recommend a direct deposit for quickest access to your rental proceeds.
We lead the way in reaching prospective guests looking for rental opportunities in the Pawleys Island and Litchfield Beach areas. Our websites rank near the top for most search terms used by those looking for vacation rentals in the area. We utilize a mobile optimized booking engine, and employ an aggressive email marketing campaign reaching over 3.5 million subscribers each year. We work with the leading third-party booking channels in the world – Priceline, Expedia, Travelocity, Air BNB, VRBO, and others – and we maintain an aggressive social media campaign with over 28,000 Facebook “Likes”.
There are no rental fees when you use your property. This applies to you, the owner, as well as, your children, brothers, sisters, parents, grandparents or grandchildren. However, the cost of a departure cleaned will be billed.
As an owner, you are able to offer your guests an additional 15% off of our lowest advertised rates or other agreed upon rate. The Lachicotte Company does not allow owners to rent their property for a fee in lieu of our services. Cleaning fees are based on the number of bedrooms and size of the home.
Our Revenue Management team closely monitors market trends, and sets rates accordingly. Our Yield Management Techniques seek to maximize rental revenue based on demand. Initial rates are based on number of bedrooms and bathrooms, size, location, and views of the home. We also establish minimum-length-of-stay and deposit/cancellation policies. Our rates are managed weekly based on market trends, pace to prior year, pace to budget, advance over prior week, and other market conditions to ensure you are receiving the highest rate achievable for each reservation.
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